Most firms give candy, fruit, gift baskets to their customers. In a few days it is consumed.
I encourage you to give one of my books to your customers for Christmas. 100% trade. In volume there are significant price breaks. You can mix and match for volume pricing.
If you would like to order some samples of the books now we ship the day we get the order.
Moving Up It gets people to believe in themselves, to remove self-imposed limitations To help people become indispensable and extraordinary. Also an exceptional gift for your children and friends.
Achieving Excellence Through Customer Service This is the strategy every firm should use to create a service culture. This book is in its 10th edition. The bible of customer service. An excellent gift to owners of businesses. Also available in Spanish https://store.customer-service.com/product/achieving-excellence-through-customer-service-by-john-tschohl/
Empowerment: A Way of Life No firm can be successful without empowerment. It is the most difficult skill for employees to use. A must read for anyone that wants to deliver great service. Hard cover. Easy to read. Also available in Spanish
The Customer is Boss Learn how to demand good service and get what you paid for. How to effectively complain when you get lousy service.
Cashing In Make More Money, Love your Job and Get Promoted. Also available in Spanish
1 - 10, 19.95 each
11 - 49, 16.75 each,
50 – 99, 15.00 each
100 +, 14.00 each
Service Quality Institute
Taxes Included • Shipping Not Included (to be paid in cash)